PCO Support Request Form

For PCO technical support, please complete and submit the following details and a technical representative will contact you shortly.

Please select your preferred language of communication:
Please click here to view how to identify your version number.
Examples: No connection, Installation fails, File save fails, Calibration error (Max. 50 characters)

Upload Support File

In order to ensure proper and prompt handling of your support request, please upload the necessary support files (cwsupport.zip) below.

Please click here to learn how to create support files. Maximum upload size is 25MB.

Upload support file (cwsupport.zip or text files).
Upload image file (RAW, b16, TIFF).
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

If you do not receive a ticket number within 15 minutes, please contact us directly at [email protected]For all other Excelitas inquiries, please click here.

Information on data protection and the handling of your personal data is available here.

Phone Numbers

North America
(+1) 800-775-6786
(+) 86-662-6653 (PCO Camera Support)

(+65) 6304-4260 (Detection & Lighting)
(+65) 6499-7777 (Optics & Imaging)
(+86) 0512-6763-4643 (PCO Camera Support)

(+49) 611-492-430 (Detection)
(+49) 551-6935-0 (Lighting, Optics & Imaging)
(+49) 9441-2005-0 (PCO Camera Support)